Committed to outstanding customer service for over 80 years.
Positive reviews make us happy. Negative ones help us learn what it takes to make you happy.
Committed to outstanding customer service for over 80 years.
Positive reviews make us happy.
Negative ones help us learn what it takes to make you happy.
We are blown away with our experience from start to finish. Our salesman (Ed) was knowledgeable, responsive and caring which was so welcomed amidst the chaos of a new build. I felt comfortable purchasing our professional appliances after spending time with Chef Deborah and Chef Renato. Spending time in the kitchen with them and really understanding the features that make each appliance worth every penny is invaluable. We’ve attended two cooking experiences at their Miele showroom and have been treated with so much care and warmth each time. Our young kiddos left the last experience saying “this place is the BEST”. The team at Caplan’s have come to feel like family with Chef Deborah and Ed both always assuring they are a phone call away. Thank you to the entire team at Caplan’s Appliances, from the bottom of our hearts!
read moreread less
Britney B.
7/22/2025
It was time to replace our washer and dryer, rather than repair. It can be very stressful. After looking into the possible choices of where to purchase new appliances, we learned about Caplan’s. It is our first purchase from them. We highly recommend Caplan’s because they proved throughout the entire process, sales-to-delivery services, they are reliable and trustworthy. They provide complete sales and services, including installation and took away our old machines. Personalized service that “walks the talk.” Working with Shaun Kwong Hing, Sales Account Manager put our minds completely at ease. We live in a condominium. We booked an appointment with Shaun. We sent him our criteria, priorities, dimensions and pictures of the space. Prompt and knowledgeable he sent us his recommendation, the LG Model: WKEX200HBA Washer and Dryer Tower, which we purchased. At the store he demonstrated the features, answered all our questions and explained the delivery service. We also spoke with Samir Hassan, Assistant General Manager Operations about the delivery, who understood our concerns about delivery and installation. Samir gave us peace of mind, explaining everything; who, when, and the services the delivery team are responsible for. For the delivery and installation we worked with the Alkaline Group. In alphabetical order by first name, Brian, Jerry and Ralph. Delivery and installation, exactly as we were told. The team was friendly, took their time. They treated our home, like it was their home. They explained everything and tested our new LG Tower. Thank you Caplan’s and the Alkaline Team!
read moreread less
Martin R.
7/17/2025
We replaced our built-in fridge (supplied by Caplan’s Appliances). The delivery crew (Sherwin, Charles & Leon) & installer Chris were all excellent! They made sure to not damage anything throughout the installation process and they all answered our questions and showed consideration for our concerns. A great team effort!!! Thank-you.
read moreread less
Lino V.
7/17/2025
I recently purchased a new washer and dryer set from Caplans which was delivered today. My sales rep Mathew Gauthier made finding the right set a breeze. He was attentive and very knowledgeable helping me decide on the best option. The delivery team was very nice and expertly installed both systems for me without a hassle. Overall everything was perfect! Thank you Mathew and the delivery team for a wonderful experience!
read moreread less
Christopher C.
7/09/2025
Deborah and Ronato were absolutely incredible. From the second we walked in, they were so welcoming and friendly. We had questions about the steam function for our Miele oven and not only did they both answer our questions thoroughly but they showed us and made meals using these functions so we had a better understanding of how it worked (and tasted). They answered all of our questions over an amazing three course meal made all with Miele appliances and it truly felt like we were at a friend's house for dinner. Both Ronato and Deborah were very well versed in Miele products so everything felt seamless and natural. They even showed us a few "hacks" as well. We wish we can come back again and again!
read moreread less
Veronica T.
7/05/2025
We recently purchased Miele appliances for our new home and had an exceptional experience. The staff at Caplan’s (Weston Rd & Eglinton) were warm, welcoming, and incredibly knowledgeable about every Miele product. During our first visit, Chef Renato prepared a delicious lunch using and explaining the appliances functions for us and kindly invited us to return anytime we had any questions. That visit was truly memorable. On our second visit, we had the pleasure of meeting Executive Chef Deborah Verginella. She was equally friendly, highly knowledgeable, and ready to answer all our questions about using the appliances effectively specifically the Miele Steam Oven. Our sales representative, Mathew, was outstanding—professional, responsive, and very easy to work with. He promptly addressed all our inquiries and made the entire process smooth and enjoyable. We are extremely pleased with our experience and plan to return once the appliances are installed. We highly recommend visiting Caplan’s—you’ll appreciate the exceptional service and expertise.
read moreread less
Mary C.
7/03/2025
We ordered a KitchenAid 48” fridge freezer which is probably the most indulgent appliance we have ever purchased. Our service associate, Anna Binetti, was simply exceptional - and the entire Caplan’s team hugely impressive. At point of purchase, even the payment interface and process was impressive. When there are other retail choices, it’s the small things that make a company like Caplan’s standout from the others. At our property in Muskoka, we had our own delays on account of a soft rural road and then the ice storm which made it a little extra work for Caplan’s as we had to reschedule delivery several times on our end. Again, Caplan’s service was overwhelmingly positive. Consider them a thoroughly exceptional Muskoka supplier. The delivery team was fast, super polite and careful - full marks a 5 out of 5. Again important because that is the final impression left by the retailer; delivery. Anna and her team provided exceptional service and we are so appreciative. You have choices, I think every customer knows this. It is the small, meticulous details that make things extraordinary. Caplan’s nailed it.
read moreread less
Gareth S.
7/02/2025
I had an excellent experience working with Brendon Stevenson at Caplan’s Appliances. He was knowledgeable, professional, and genuinely helpful throughout the entire process. Brendon made thoughtful recommendations and guided us with care—no pressure, just solid advice. The Caplan’s team who removed our old commercial KitchenAid range were efficient, respectful, and a pleasure to deal with. Brendon also referred us to Lance Clarke at Appliance Evolution for the gas disconnect and installation. Lance was equally professional, efficient, and an all-around great person to have on the job. From sales to delivery to installation, everything was handled smoothly and with care. I highly recommend Caplan’s Appliances, Brendon Stevenson, and Lance Clarke for anyone in the Toronto area looking for quality appliances and top-tier service. #BestApplianceStoreToronto #KitchenApplianceExperts #TorontoHomeUpgrades
read moreread less
Roy H.
6/24/2025
Caplans has been such an amazing experience for us in our journey in purchasing appliances for our new home. Kiet is so informative, kind and helpful in helping us find the perfect appliances. He’s been there for us any time we have any questions and helps us find the best deals that work best for us. Chef Deborah and Chef Renato are amazing and so knowledgeable and were thorough in explaining how our kitchen appliances work and made delicious meals for us to try. They made cooking feel like a breeze and so much fun. Chris, the assistant manager always greets us with a smile and is so kind and helpful. All the staff we have had the pleasure of meeting have been so great and helpful, they feel like friends! We will forever recommend Caplans to all our friends and family and are forever customers. Thank you Caplans!
read moreread less
harpreet k.
5/24/2025
