Committed to outstanding customer service for over 75 years.
Positive reviews make us happy.
Negative ones help us learn what it takes to make you happy.
Committed to outstanding customer service for over 75 years.
Positive reviews make us happy. Negative ones help us learn what it takes to make you happy.






- John S.Thank you Caplans team, and specifically Shaun for helping me find the best appliances for my home! Very helpful and... moreThank you Caplans team, and specifically Shaun for helping me find the best appliances for my home! Very helpful and knowledgeable. Would not go anywhere else. Thanks Shaun! less5/30/2023Christine M.From help to selecting our appliances (thanks Ali!) to the delivery team who were prompt and professional, Caplan’s is great... moreFrom help to selecting our appliances (thanks Ali!) to the delivery team who were prompt and professional, Caplan’s is great to deal with! ***UPDATE FEB 2023 - we ended up experiencing issues with our new Jenn Air dishwasher. After MULTIPLE attempts dealing with manufacturer support and getting nowhere, Ali worked with his contact and ensured we were issued a replacement (based on our specific problem) Purchasing from Caplan’s was a great decision, they provide amazing support both before AND after purchase. THANK YOU! less5/29/2023Rebecca M.A giant shout out to my guy Sam Fodaro for always making me and my clients feel important and looked... moreA giant shout out to my guy Sam Fodaro for always making me and my clients feel important and looked after. I have been using Caplans for years. This family run business is the only place I go for appliances for myself and my clients. Sam- thank you ! less5/28/2023Vi F.Fantastic service. They value your business and make time to answer any questions that you may have. We... moreFantastic service. They value your business and make time to answer any questions that you may have. We have worked with Ali at Caplan's for years and will continue to do so. Check him out for sure and if you are looking for high end appliances, Caplan's Appliances is the place to go 👍🏽. less5/12/2023Barb O.From start to finish Ed Quinn has been exceptional. All went extremely well including delivery. Thank you Ed and... moreFrom start to finish Ed Quinn has been exceptional. All went extremely well including delivery. Thank you Ed and Caplan's , it was a pleasure, I won't hesitate to recommend your service to others. less5/12/2023kim b.WOW! Two years after purchasing a high end appliance, it was time for a bit of maintenance and installation of... moreWOW! Two years after purchasing a high end appliance, it was time for a bit of maintenance and installation of upgraded component. Followed instructions; result less than satisfactory. Component defective. Reached out to manufacture's customer service for direction: three reps over five business days, no answers, no promised return call/message. What to do? Contacted Caplan's, where we purchased the range. Viga listened attentively to concerns, promised answers within 24 hours. VOILA! Their manufacturer rep was contacted as promised; she reached out, providing answers re: maintenance and resolution to component issue. We couldn't be more pleased. Caplan's is FIVE STAR all the way- from sales to after care. We will be back! less5/11/2023kentbmcparlandHighly recommend Shaun and the Caplans team. Great experience from purchase to delivery and install on my new washer... moreHighly recommend Shaun and the Caplans team. Great experience from purchase to delivery and install on my new washer and dryer! Shaun made a great recommendation based on my needs. Much better experience than past purchases at big box stores! less5/10/2023Janie O.In 2007 my husband and I visited Caplan's and purchased a Miele stackable washer and dryer for our newly renovated... moreIn 2007 my husband and I visited Caplan's and purchased a Miele stackable washer and dryer for our newly renovated apartment bathroom. We loved the warm, friendly service there, and what normally could have been a stressful experience was seamless and enjoyable (incidentally our washer and dryer are still going strong). Yesterday, I visited Caplan's again to purchase another Miele washer and dryer set for my son's medical office and was delighted to find the same friendly, "down-home" service, from the young woman who greeted me at the door to the sales representative she introduced me to, Abdul Patel. Abdul showed me to the Miele laundry machine section and walked me through the features of the set that immediately caught my eye. He patiently answered all my questions both while I was at the showroom and afterwards by email, when more questions later occurred to me. With so many things changing too rapidly in this crazy world, it's comforting to know that Caplan's is still the same in all the important ways! less5/06/2023
- Cindy L.Our recent experience with Caplan's was simply amazing and it was because of the excellent customer service provided by Ali... moreOur recent experience with Caplan's was simply amazing and it was because of the excellent customer service provided by Ali Shojaei! Ali was referred by friends who had done a complete home reno and told us about the great experience they had with him. Even though our project was very small in comparison (we were replacing an old column built in fridge) Ali was super responsive via phone, email and text. He made the entire experience almost too easy! He gave us options that were in stock, coordinated delivery and installation for us. We now have a beautiful Jenn-air fridge that looks like it has always been there and no one would know it is a replacement for another built in. The delivery team and installers were also really great. On time, efficient and professional. Thank you Ali and Caplans! less5/05/2023Dalvir B.If you are looking for appliances for your home, look no further! Matthew at Caplan is your person. There... moreIf you are looking for appliances for your home, look no further! Matthew at Caplan is your person. There is no comparison to the level of customer service you can expect from him and the team at Caplan’s. From the initial inquiry, recommendations, ordering, delivery, and installation – there was excellent communication with Matt. He was attentive and asked us questions about our needs, budget, and timelines and I found his suggestions very helpful in making my decision. I never felt rushed, and Matt was always available to answer my questions. He has remained available and attentive with all follow-ups and has simply been a pleasure to deal with. In addition, the delivery team was very professional, on time, and courteous. I would highly recommend Caplan’s and working with Matthew to all my family and friends! less5/01/2023Ruth H.We were introduced to Caplan's and Frank Minnella 8 years ago during a kitchen remodel. Since that time... moreWe were introduced to Caplan's and Frank Minnella 8 years ago during a kitchen remodel. Since that time we have dealt with Caplan's and Frank for additional appliances, which we felt comfortable ordering with just a phone call. Each time Caplan's and Frank did not disappoint both with their pricing and service. Frank has always worked tirelessly to source what we needed and made sure that his service did not end at the point of sale. Caplan's stands behind their sales and ensures customer satisfaction. less4/25/2023Bobby S.I recently purchased an oven from Caplan’s and lucky to have been helped by Shaun. He was extremely knowledgeable about... moreI recently purchased an oven from Caplan’s and lucky to have been helped by Shaun. He was extremely knowledgeable about the various products they were selling and patiently answered all of our questions. What really stood out to me was Shaun’s willingness to help me find the right range for our needs. He asked thoughtful questions about our cooking habits and the size of my family to make sure that we were making an informed decision. More importantly, he took the time to explain the different features and benefits of each range and helped us compare vs. others to find the best fit. In addition to his expertise, Shaun was personable and easy to talk to. He made the whole experience of purchasing a range feel enjoyable and stress-free. I felt like I was in good hands the entire time. While I did experience an issue with the delivery company, Shaun addressed the issue. He had the matter resolved with a solution in less than 24hrs. Overall, I had fantastic experience with Shaun and would highly recommend him to anyone in the market for a range or any other appliance. His knowledge, friendliness, and willingness to help makes him an asset to Caplan’s. Thank you Shaun for your exceptional service! less4/25/2023Susan D.Caplan's was recommended to us by our Kitchen remodeling company. From the first meeting to the last email Caplan's... moreCaplan's was recommended to us by our Kitchen remodeling company. From the first meeting to the last email Caplan's and in particular Ali was phenomenal. Provided excellent advice and booked us into the Miele showroom for a demonstration. The chefs were outstanding. We purchased a refrigerator, 2 wall ovens one is steam, dishwasher, gas cooktop and washer and dryer all Miele. Ali's knowledge and friendly demeanor helped with the entire process. Would highly recommend Caplan's and appreciate the excellent customer service. less4/24/2023Susan R.Friendly staff and great pricing. Brendon Stevenson was very knowledgeable about all the appliances he showed us and helped make... moreFriendly staff and great pricing. Brendon Stevenson was very knowledgeable about all the appliances he showed us and helped make the decision process easy. He was very patient and answered all of our questions. less4/13/2023Κυριάκος Μ.My english name is Ken Mandadakis. I have been shopping from Caplan's for many years and have always been treated... moreMy english name is Ken Mandadakis. I have been shopping from Caplan's for many years and have always been treated with above and beyond service and kindness. I always try to support a family business when I can, and with Caplan's, it is easy to do so! less4/10/2023L J.Delon from Caplan's Appliances gave us superior service. We were on a tight schedule for a custom kitchen total make... moreDelon from Caplan's Appliances gave us superior service. We were on a tight schedule for a custom kitchen total make over. By the time we got to purchasing appliances we were a little overwhelmed. Delon was so courteous. He took the time to hear our needs and show us a variety of products. By the end of the process we felt confident that we made the right selections for our changing family needs. Payment and delivery options were also made easy. Thanks, also to Shaun for helping out along the way. With fantastic Sales Managers like Delon we won't be shopping anywhere else! less4/10/2023Jane S.There were a thousand things that didn't go well with our main floor reno but our experience with Caplan's was... moreThere were a thousand things that didn't go well with our main floor reno but our experience with Caplan's was not one of them. Prices were competitive with any of the big box stores. Shaun answered all of our questions and made sure the appliances we bought were absolutely perfect for our needs. He responded quickly to emails and phone calls and facilitated changes to delivery dates more times than I can count over the past two years. Thanks Shaun and the team at Caplan's! less4/07/2023