My wife and I were overwhelmed with our options to outfit our kitchen. We went to Caplan's and the Abdul+Shaun... moreMy wife and I were overwhelmed with our options to outfit our kitchen. We went to Caplan's and the Abdul+Shaun tag team demystified it for us. Great guys, great store!! less

5 stars isn't enough for the outstanding service I received from Ali Shojaei at Caplan's appliances. I have to... more5 stars isn't enough for the outstanding service I received from Ali Shojaei at Caplan's appliances. I have to honestly say with all the purchases I have made over my lifetime I have never had such a positive experience as I have working with Ali at Caplan Appliances. Ali was incredibly: 1. KNOWLEDGEABLE about each and every product across all brands and that was evident in how he could remember all of the features without the appliance or website in front of him 2. PATIENT, never rushing me to make a decision and even allowing several order changes thus allowing me to feel no pressure and anxiety (who needs that when you are already stressed making so many decisions in a major renovation-thanks ALI!!) 3. AN EXCELLENT COMMUNICATOR, he listened to what I needed and then very clearly and easily responded to to all my questions and concerns. 4. EFFICIENT and RELIABLE, with replies and information be it over the phone or email I could depend on him and never had to chase him down. 5. PASSIONATE and CARING about his work and his customer ensuring I fully understood the pros and cons for each item I was considering in order to make the best choice and be completely satisfied with my new appliances. Truly how often do you find all these qualities in a Sales Account Manager...never right!!! There is no other place to purchase appliances other than Caplan's and if possible ask for Ali....I promise you will NOT be disappointed one bit!!! Margaret less

Highly recommended! Great prices, great displays and amazing customer service! My home burned down in a fire along with... moreHighly recommended! Great prices, great displays and amazing customer service! My home burned down in a fire along with all my appliances… so we went shopping… at Caplan’s! We dealt with Shaun for all our questions and purchase. Shaun made it super easy, as he answered all of our questions and he also gave us some sound advice! Very understanding when we had to make changes to our order. All the staff there are very knowledgeable and just very friendly, that it makes you comfortable to shop around. I would recommend Caplan’s to family and friends! less

I have been purchasing appliances from Caplan's since 1997. I have purchased 3 complete sets of kitchen appliances and other... moreI have been purchasing appliances from Caplan's since 1997. I have purchased 3 complete sets of kitchen appliances and other odds and ends throughout the years. Their service has been impeccable. My last appliance purchase was with Ali Shojaei (salesperson) who I found extremely helpful, professional and honest. He always took my calls and was willing to explain all the advantages of every appliance I asked about. After deciding and purchasing Miele appliances, I met Caplan's hidden gems chef Deborah and chef Maureen. They were so knowledgeable, friendly and patient. They taught me how to use my appliances and not feel intimidated by the new technology. They showed me shortcuts and gave me recipes. And no matter what question I asked, they were always patient and I never felt that it was irrelevant. They offered their help and pledged to be available anytime I had a question. And at the end of their demonstration, they served an incredible lunch. I was very impressed. I couldn't be happier with the level of service by Caplan's and their amazing staff including Parnian. less

Our old range hood died and we need to find a replacement quickly. Sam could not have been more attentive.... moreOur old range hood died and we need to find a replacement quickly. Sam could not have been more attentive. He answered the phone right away, found us the right replacement, and arranged for installation. Sam will definitely be my go to guy from now on. less

We had a fabulous experience at Caplan's! Ed Quinn made us feel at ease, and made sure we got exactly... moreWe had a fabulous experience at Caplan's! Ed Quinn made us feel at ease, and made sure we got exactly what we wanted. The experience was made even better by chef Deborah Verginella. She made us a three course meal using the appliances we were looking at, and it was the best meal I've had in months! Michelin star quality! Not only was her food amazing, but she took the time to speak with us, and let us know that we can call her at any time, or do video chats if we ever need help with cooking using our new appliances. She went out of her way to make sure we were happy. We definitely recommend Ed and the team at Caplan's! less

Great experience at Caplan's. Started with knowledgable staff and great selection of products. But more importantly, the service... moreGreat experience at Caplan's. Started with knowledgable staff and great selection of products. But more importantly, the service was exceptional - from ordering through to managing all of the logistics of delivery and install. They went above and beyond. I highly recommend them - with special thanks to Matthew Hebert! less

We replaced all our appliances with our kitchen renovation and added a speed oven. Caplans was great to work... moreWe replaced all our appliances with our kitchen renovation and added a speed oven. Caplans was great to work with, from providing information to help make purchasing decisions to the opportunity to see how to use my new appliances in the Miele showroom. Very professional and helpful! less

Grant Armstrong not only sold me my appliances but he has made himself available to address my concerns. He introduced... moreGrant Armstrong not only sold me my appliances but he has made himself available to address my concerns. He introduced me to Chef Deborah and Chef Maureen in the Miele Department who have and also continue to help me navigate my Miele Duel Range especially the oven. Their knowledge of the product, their enthusiasm and their helpfulness are a credit to Caplan's! less

We had to replace a 6 year old Fridgidare microwave and wanted to get one that would exactly fit so... moreWe had to replace a 6 year old Fridgidare microwave and wanted to get one that would exactly fit so as to avoid further cutting to cabinets (and match the other appliances). Angelo Moutoulas was absolutely above and beyond, totally exceeding our expectations. He compared the specifications of our old unit and was able to find an exact replacement. He then obtained a new one for us at his warehouse within days (while others were quoting us months). The price was also very competitive. We cannot speak more highly about Angelo and Caplan's, and would recommend both to our friends and family. Well done Angelo! less

Shaun Kwong Hing, I would like to express my gratitude to you for helping me choose all of my appliances!!!... moreShaun Kwong Hing, I would like to express my gratitude to you for helping me choose all of my appliances!!! It has been a long (two-year) journey, and I truly cannot thank you enough for your time, patience and commitment. It has been stressful planning my home/kitchen remodelling project. But my experience selecting appliances with you has been a pleasure!!! Prior to Caplan's I never had experience buying appliances - I spent a lot of time visiting showrooms and comparing prices. From the start, Shaun has been incredibly helpful and knowledgeable. He inquired about everything from my cooking habits to the design & style of my kitchen. Shaun took the time to understand my needs and ultimately made recommendations which I could not be more pleased with. I ultimately chose Miele cooking appliances and Fisher & Paykel refrigeration appliances. If you are on the fence about Miele, visit the Caplan's Miele Gallery! It was a phenomenal experience with Chef Deborah. If you are uncertain about where to buy your appliances, do yourself a favour and at least have a conversation with Shaun. If you are indecisive like me, you will appreciate Shaun's patience and guidance in helping you choose what's right for you. You will never feel pressured to make any decisions. Thank you again for everything!!!! less

Recently, I purchased kitchen appliances from Caplan's and was very impressed, not only with their selection of quality products, but... moreRecently, I purchased kitchen appliances from Caplan's and was very impressed, not only with their selection of quality products, but also with their customer service. Right from the get go, there was excellent communication with Brendon Stevenson, Sales Account Manager. I found his suggestions very helpful in making my decision. I never felt rushed and Brendon was always available to answer my questions. Also, the delivery team was on time, careful and courteous. Great experience, very professional and I love my new appliances! I'd definitely shop there again. less

Shaun K.H., at Caplan's Appliances has been the most helpful, friendly and communicative, salesperson I have encountered in a long... moreShaun K.H., at Caplan's Appliances has been the most helpful, friendly and communicative, salesperson I have encountered in a long time. He is so knowledgeable about all the appliances and he took the time to understand my appliance needs and budget. He was quick and patient in answering all my questions and provided me with important information that I would have never thought to ask. He left me with a high level of confidence in him and the appliances I chose. He has remained available and attentive with all follow-up and has simply been a pleasure to deal with. Happy Customer, Kari W less

Buying appliances can be stressful, time consuming and annoying. The process was seamless with Caplan's Appliances. Delon Geer was our... moreBuying appliances can be stressful, time consuming and annoying. The process was seamless with Caplan's Appliances. Delon Geer was our Sales Account Manager. He was terrific! He was a quick and clear communicator over email (we asked a ton of questions) and was really knowledgable about the products. Delon offered us a competitive price and did a wonderful job of scheduling our delivery (our entire order arrived within the timeframe that was presented to us when purchased our appliances). When we visited the showroom, all the staff members we encountered were friendly, and they even offered us complementary coffee at the cafe across the road. I would 100% recommend shopping at Caplan's Appliances, and I'll gladly share Delon's contact with anyone who is interested in buying new appliances. less

Wow, Wow, Wow!!!!! All we can say is Wow! We purchased a Miele steam oven from Caplan's and we... moreWow, Wow, Wow!!!!! All we can say is Wow! We purchased a Miele steam oven from Caplan's and we had a 2 hour cooking experience with Chef Deborah and Pranian and we had a great time. Our boys had an opportunity to cook and experience being the chef and sous chef and were able to cook the food they made in the steam oven. The whole family had a great time and we learned a lot about the combi-steam oven and how to user it better. Oh, I forgot, the food we made tasted great!! Thanks Chef Deborah and Pranian for a wonderful experience. less

I've driven by this store many times and heard of it but never stopped to shop until now - when... moreI've driven by this store many times and heard of it but never stopped to shop until now - when my washer/dryer needed to be replaced. I was price shopping but paid a little more for the expertise and knowledge of my sales rep, Shaun Kwong Hing, who recommended Maytag over the other brands I was considering. He also made sure that these appliances fit in my tight laundry space, which he did. I know you can find cheaper online, but you are paying for knowledge, reputation and customer service. Too many horror stories from Lowes and Costco with delivery and installation either delayed, not showing up or refusal to enter premises. Shaun set-up the delivery date and made sure delivery and installation went smoothly. Delivery and installation team was professional and prompt. If you want knowledge, reliable service and no stress, go with Shaun at Caplans. less

We just completed our kitchen renovation and purchased all our appliances from Caplan's. Ed Quinn and Caplan's were outstanding, from... moreWe just completed our kitchen renovation and purchased all our appliances from Caplan's. Ed Quinn and Caplan's were outstanding, from start to finish. Even when there were delays beyond Caplan's control, they consistently worked to find a resolution. Ed Quinn was responsive, knowledgeable and pleasant to deal with and we have already recommended Caplan's to friends. less

I could not be more pleased with the exceptional customer service I received at Caplan’s in purchasing new appliances for... moreI could not be more pleased with the exceptional customer service I received at Caplan’s in purchasing new appliances for my kitchen and a washer/dryer. Sam is incredibly knowledgeable, kind and dedicated to his clients; he was always attentive, quick to respond and kept my best interests in mind. He truly went above and beyond to make sure my needs were met. I’m a long-standing customer of Caplan’s and will continue to look no further for all my future appliance needs. Many many thanks, Sam and Caplan’s! less