I had a great experience with Caplan's Appliances. We bought all our new appliances for our home (dishwasher, gas... moreI had a great experience with Caplan's Appliances. We bought all our new appliances for our home (dishwasher, gas range stove, oven/microwave combo, fridge) - they have us the best price and helped with installation issues we had. I highly recommend Caplan's! less

We were very happy with the customer service from Caplan's. The delivery people were prompt and customer focused. We were... moreWe were very happy with the customer service from Caplan's. The delivery people were prompt and customer focused. We were extremely grateful to acquire our new range within a couple of days after purchase. I would most certainly recommend Caplan's based on their product knowledge, customer service, and dedication to client satisfaction. less

I had an excellent experience at Caplan's even with the challenges of Covid. My sales representative Shaun was outstanding.... moreI had an excellent experience at Caplan's even with the challenges of Covid. My sales representative Shaun was outstanding. He went above and beyond to help me make suitable choices for my newly renovated kitchen of which l purchased a new fridge, range, venting system and dishwasher. He investigated discounts that helped my bottom line. I was provided a loaner range until my new one was available and the delivery of my appliances were done with care and with service people that were both respectful and knowledgeable. less

Mario at Caplan’s was such a pleasure to work with! As a busy working mom with a baby at home... moreMario at Caplan’s was such a pleasure to work with! As a busy working mom with a baby at home (during a pandemic no less!) I was getting really stressed out trying to figure out which appliances to get to replace our old ones by searching reviews across the big box stores. When my good friend referred me to Mario, I couldn’t believe how easy and stress-free the experience became! We were able to communicate entirely on email (a huge bonus for me since time is so limited with having a baby at home). He guided me to choose the best appliances for our budget and gave me the confidence and peace of mind I wasn’t getting when I was searching on my own. It was clear he has a wealth of knowledge and was very responsive to my follow up questions about minor details prior to purchasing. I highly recommend working with Mario and Caplan’s over the big box stores. The prices were better and the experience was honestly a pleasure! less

Having a terrible time getting Miele to send a technician to look at my fridge that was just installed. ... moreHaving a terrible time getting Miele to send a technician to look at my fridge that was just installed. Door issues and they do not seem to be responding to Abdul's appeal for help. Promises to call with an appointment but no luck. Tomorrow will be a full week since I reported the fridge door not working. What happened to speedy customer service - from Miele and Caplan's??

Adding a follow up note and changing my review to be four stars. The Miele technician came yesterday and replaced the door opening device. The door now works and I am satisfied. Thanks. less

Having a terrible time getting Miele to send a technician to look at my fridge that was just installed. ... moreHaving a terrible time getting Miele to send a technician to look at my fridge that was just installed. Door issues and they do not seem to be responding to Abdul's appeal for help. Promises to call with an appointment but no luck. Tomorrow will be a full week since I reported the fridge door not working. What happened to speedy customer service - from Miele and Caplan's??

Adding a follow up note and changing my review to be four stars. The Miele technician came yesterday and replaced the door opening device. The door now works and I am satisfied. Thanks. less

Frank at CAPLAN’s was very informative, knowledgeable and extremely helpful in ensuring we had all of the information for us... moreFrank at CAPLAN’s was very informative, knowledgeable and extremely helpful in ensuring we had all of the information for us to make our best choices for our new kitchen appliances. He has been patient with our changes and extremely helpful helping us to deal with issues with one of our current appliance issues that was purchased 5 yrs ago elsewhere. He ensured we had demos and lunch preps to observe the appliances we were considering in action. The selection was excellent. He has helped us with contacting the companies re delivery and arranged a seamless process for disposal of our old appliances. I can’t think of a more dedicated and helpful person to advise and guide us through this process. I will definitely recommend Caplans to anyone needing appliances. less

Bought a new dishwasher and it was installed three days later. Everything is running great. Really appreciated the follow up... moreBought a new dishwasher and it was installed three days later. Everything is running great. Really appreciated the follow up call from Caplan's to make sure everything was to my satisfaction! less

Very good experience- helpful, accommodating and very resourceful. We purchased all of our appliances for our first home here &... moreVery good experience- helpful, accommodating and very resourceful. We purchased all of our appliances for our first home here & would definitely recommend!

Sam was our sales agent and he was very friendly, educated and helpful throughout the entire process!
Thanks Sam 🙂 less

Abdul at Caplan's was amazing! We got all our appliances from them for our new house. From the beginning... moreAbdul at Caplan's was amazing! We got all our appliances from them for our new house. From the beginning of the process to end Abdul was professional, polite, patient (with so many options he patiently waited for us to go through the different manufacturers and models to choose what we wanted every time we met with him), very knowledgeable and most importantly, super effective (when our laundry machine/dryer was in short supply he managed to find a way to get a set to us in time). If I had to do it all over again, without a doubt, I would get Abdul to help us. Couldn't be happier! less

Caplan's was such a pleasure to work with. I didn't even have to go into the store, I told Sam... moreCaplan's was such a pleasure to work with. I didn't even have to go into the store, I told Sam what I wanted, and he told me what I should get. I researched the prices elsewhere and Caplan's had by far the best prices for the suggested models. Delivery was quick and the installers who were suggested to me were excellent. Would totally use them again! less

Caplan's was such a pleasure to work with. I didn't even have to go into the store, I told Sam... moreCaplan's was such a pleasure to work with. I didn't even have to go into the store, I told Sam what I wanted, and he told me what I should get. I researched the prices elsewhere and Caplan's had by far the best prices for the suggested models. Delivery was quick and the installers who were suggested to me were excellent. Would totally use them again! less

I have bought several appliances over the years from Caplan's. During my most recent purchase, Matt was very responsive.... moreI have bought several appliances over the years from Caplan's. During my most recent purchase, Matt was very responsive. especially when shipping was delayed. Their delivery is efficient, they show up on time and were respectful of my home. My only difficult experience was with a previous purchase of a compact washer and dryer. I needed something smaller to fit a space. I was not told that the compact machines hold a lot less and can't do a set of queen sheets and pillowcases in one load. I was assured that the capacity by weight was about three quarters of a larger North American set, but it appears that weight is not the main factor. I was also not told that the ductless driers take a lot longer to dry, up to twice as long and that sheets ball up, making it difficult to dry them. Of course you save energy and don't have to worry about drier fires from lint. In any case, I would go back to Caplan's again as they do care about their customers. Thank you Caplan's! less

I have bought several appliances over the years from Caplan's. During my most recent purchase, Matt was very responsive.... moreI have bought several appliances over the years from Caplan's. During my most recent purchase, Matt was very responsive. especially when shipping was delayed. Their delivery is efficient, they show up on time and were respectful of my home. My only difficult experience was with a previous purchase of a compact washer and dryer. I needed something smaller to fit a space. I was not told that the compact machines hold a lot less and can't do a set of queen sheets and pillowcases in one load. I was assured that the capacity by weight was about three quarters of a larger North American set, but it appears that weight is not the main factor. I was also not told that the ductless driers take a lot longer to dry, up to twice as long and that sheets ball up, making it difficult to dry them. Of course you save energy and don't have to worry about drier fires from lint. In any case, I would go back to Caplan's again as they do care about their customers. Thank you Caplan's! less

Don't go anywhere else! Caplan's, and especially Matthew Hebert are the only choice for appliance shopping!! The customer service we... moreDon't go anywhere else! Caplan's, and especially Matthew Hebert are the only choice for appliance shopping!! The customer service we received was top notch! Professional, courteous and unbeatable prices! We couldn't be happier less

I have used Caplan's to outfit my own kitchen and that of my rental unit. The sales and delivery staff... moreI have used Caplan's to outfit my own kitchen and that of my rental unit. The sales and delivery staff have always been responsive, kind and very well organized. Including under Covid conditions. Sometimes my priority was price, sometimes the best appliance to fit an awkward space or unusual design situation. I have been pleased every time. I think they send all their delivery people to the School of Fine Manners - they are unfailingly polite and unrushed. less

Wonderful customer service in-store and during delivery as well! They're especially conscious of health and safety protocols right now because... moreWonderful customer service in-store and during delivery as well! They're especially conscious of health and safety protocols right now because of the pandemic. I'm a repeat customer and definitely recommend Caplan's! less

First off let me start by saying I normally am not one to write reviews. However, with my recent experience... moreFirst off let me start by saying I normally am not one to write reviews. However, with my recent experience I felt it was important to share.

I am currently in the middle of a renovation and was in need of some new kitchen appliances and a washer/dryer. My real estate agent who I have become close with recommended I check out Caplan's. Not knowing a whole lot about different appliances and barely even knowing any brand names I was extremely lucky when Thomas Fargo introduced himself to me and offered to help in my search. Thomas educated me on the different appliance and was honest in his explanations. He never tried to up sell any product, he was more so concerned about making sure I got the right appliance that would suit my needs for the most effective price point.

Little did Thomas know his job wasn't over when I left the store. As my kitchen design changed so did my appliances. I e-mailed Thomas daily and he continued to stay by my side during the project. Thomas helped me find the perfect appliance for my kitchen, bringing my newly renovated kitchen to another level.

I have never had such a positive shopping experience. Thomas' knowledge is the products and consideration for the customer is why I am giving Caplan's and Thomas a 5 star rating.

Thank-you for your help and I certainly look forward to your help again in the future. less