Great customer service and delivery will recommend them

Shaun was extremely helpful when our wall oven broke suddenly and we needed to replace it. Shaun was patient, thorough... moreShaun was extremely helpful when our wall oven broke suddenly and we needed to replace it. Shaun was patient, thorough and provided quick turnaround so we would not be without an oven for too long. He also looked into the measurements of our broken oven to ensure the new oven we chose would fit without any adjustments to our cabinets. I would highly recommend Caplan and working with Shaun. less

We had such a great experience purchasing our new appliances at Caplans! Customer service was top notch with all of... moreWe had such a great experience purchasing our new appliances at Caplans! Customer service was top notch with all of our calls returned and questions answered in a very timely manner. Nathanial Z. was very attentive and supportive and would recommend working with him in a heartbeat! Very knowledgeable staff and fluid process from purchase to delivery, so refreshing! less

The process for purchasing new appliances for our kitchen was made super easy by Matthew Hebert at Caplan’s appliances. He... moreThe process for purchasing new appliances for our kitchen was made super easy by Matthew Hebert at Caplan’s appliances. He is very knowledgeable and super efficient. I had tons of questions around the appliances we had chosen and the warranty package that we were exploring and Matt answered every single one of them to my complete satisfaction - superb customer service. He would respond to my emails in less than 30 minutes on average - I don’t even know how he does that! I did a price comparison with two other appliance stores and they couldn’t beat the price that Matt gave us on our appliances and on the warranty package. I highly recommend Caplan’s appliances. Ask for Matthew Hebert to get yourself the best deal! less

Shaun was very knowledgeable and patient. He explained various options and he is sincerely committed to finding solutions and... moreShaun was very knowledgeable and patient. He explained various options and he is sincerely committed to finding solutions and providing the best customer service. He followed up promptly with quotes, specs, etc., whatever he said he would do. I highly recommend speaking with Shaun at Caplan's Appliances. less

Shopping for appliances? Let me make it easy…go talk with Ali S. I felt zero pressure to purchase, he really... moreShopping for appliances? Let me make it easy…go talk with Ali S. I felt zero pressure to purchase, he really just seemed happy to help and pass along information. I talked with a number of other sales staff at other companies and Ali’s knowledge base was bar none.Thanks for the positive experience! I can’t speak to the other staff at Caplan’s but if they are anything like Ali you are in good hands.@Ali…Looking forward to receiving my new range.Hope you come across this review. less

We have bought several major appliances from Caplan's with very good experience every time. The last two times, we dealt... moreWe have bought several major appliances from Caplan's with very good experience every time. The last two times, we dealt with sales rep. Angelo Moutoulas, who steered us to the most appropriate appliance for us, while providing the best deal we could have gotten anywhere. Also, customer service was very responsive with rep Stephanie ensuring we got good service on a part replacement and providing accurate information on queries. less

Wonderful company to work with. Polite and fulfilled my needs and were quick and efficient.

My experience with Matthew Hebert at Caplan’s has been extremely wonderful. His knowledge has been incomparable. Matthew is only an... moreMy experience with Matthew Hebert at Caplan’s has been extremely wonderful. His knowledge has been incomparable. Matthew is only an email away whenever I have a question or I’m in need of a reference guide. He has kindly guided me through replacing all my kitchen appliances for a renovation. Currently, he is working with me again to help my mother with hers. I do not hesitate to refer Matthew to friends/family. less

Bought a Whirlpool/Washer Dryer stacked set from Jeff Hoogendam of Caplans. The washer delivered was defective and leaked! ... moreBought a Whirlpool/Washer Dryer stacked set from Jeff Hoogendam of Caplans. The washer delivered was defective and leaked! A disaster! Jeff arranged replacement the very same day for me! A wonderful customer experience ! Jeff was thorough and followed up with reassurance. I truly recommend Jeff and Caplans. Thank you Jeff. less

Appliances are important purchases. Also, increasingly, they are complex purchases. At Caplan's one finds people who are knowledgeable,... moreAppliances are important purchases. Also, increasingly, they are complex purchases. At Caplan's one finds people who are knowledgeable, competent and caring. That is not how most people would describe their experience at big-box stores. Shaun Kwong Hing worked with me and he was simply stellar. If you're making your way through the research and shopping required for a major appliance purchase, I'd definitely recommend Caplan's. less

Caplan's truly lives up to their slogan of "Committed to outstanding customer service for over 75 years." Sam Fodaro... moreCaplan's truly lives up to their slogan of "Committed to outstanding customer service for over 75 years." Sam Fodaro was nothing short of outstanding during the whole customer experience journey as we purchased all our kitchen and laundry appliances (10 in total). We purchased during the supply chain events and Sam, without hesitation, arranged for a loaner fridge/freezer for us while we waited for our appliances to arrive in order for us to "move" back into our kitchen & be comfortable. We also had an amazing experience with Executive Chef Deborah and her team who treated us to a delicious, healthy lunch using Miele's Steam Convection Oven. Their knowledge and experience has certainly set us up to raise our game to use the steam oven to its full potential. We are already talking to our family & friends to go and visit Sam at Caplan's...you will not be disappointed! less

Delon was very knowledgable and helped me identify the different options for my kitchen appliances before making my final decisions.... moreDelon was very knowledgable and helped me identify the different options for my kitchen appliances before making my final decisions. Great service! less

I love dealing with Ed, excellent service all around, and they have great products.

Had to replace an appliance I had bought from Capan's years ago, and returning to the source was my first... moreHad to replace an appliance I had bought from Capan's years ago, and returning to the source was my first choice. I did not go wrong. The entire team was fantastically supportive, from finding the right product to helping with a better delivery date to the professional delivery and installation! Top notch service from a fantastic team! Thanks Caplan's! less

Excellent, fast, efficient service from Kiet at Caplan’s. I had great experience with him over the years, highly recommended!

Had an amazing experience with Caplan’s from beginning to end! Ed helped choose a washer and dryer for my daughter’s... moreHad an amazing experience with Caplan’s from beginning to end! Ed helped choose a washer and dryer for my daughter’s condo and was meticulous in ensuring the fit, availability, price, etc. - he knows what he’s doing! The two gentlemen who delivered and installed them were both wonderful, kind and so very efficient and quick! I will definitely go back to Caplans for any future appliance purchases and wouldn’t hesitate to refer them to others. less

I recently moved into a new home and had to purchase an entire kitchen suite. I was referred to Ali... moreI recently moved into a new home and had to purchase an entire kitchen suite. I was referred to Ali by two of my work colleagues. Ali was amazing from start to finish. He is courteous and knows his products. Due to the pandemic and supply chain issues not all of my appliances could be delivered however Ali made sure that I was taken care of. He arranged a brand new loaner fridge and a countertop covection/air fryer oven to hold me over. I highly recommend going to Caplan's and dealing with Ali. You will not regret it, the service he provides is exceptional! less