Committed to outstanding customer service for over 75 years.
Positive reviews make us happy.
Negative ones help us learn what it takes to make you happy.
Committed to outstanding customer service for over 75 years.
Positive reviews make us happy. Negative ones help us learn what it takes to make you happy.






- Sue M.I went to Caplan's to purchase several appliances, which can be daunting as there are so many manufacturers and models.... moreI went to Caplan's to purchase several appliances, which can be daunting as there are so many manufacturers and models. The sales person who helped me, Nathaniel Zoulalian was extremely helpful. He has such a deep knowledge of all brands. He took the stress out of the process and made my experience very enjoyable. I'm so confident that I've made the right selections for our kitchen renovation. less2/04/2023Gary G.Just had a new Jenn Air wall-oven installed. Was able to organize the transaction over the phone with... moreJust had a new Jenn Air wall-oven installed. Was able to organize the transaction over the phone with Mathew, our sales rep. Just one week later, a new oven expertly installed. Easy! Thank you. less2/03/2023Dara M.I can't recommend Caplan's Appliances highly enough. Their customer service is excellent. My sales person Mathew Gauthier was incredibly helpful.... moreI can't recommend Caplan's Appliances highly enough. Their customer service is excellent. My sales person Mathew Gauthier was incredibly helpful. He was very knowledgeable and recommended a refrigerator that would be perfect for my space over the phone without needing an in-person visit. He was very professional, and there were no hard sales tactics. I also was incredibly impressed by the delivery team. They were also very professional and friendly, and very conscientious of protecting my space and making sure that there were no bumps along the way. From beginning to end, this was one of the best customer service experiences I have had and I am very pleased with my purchase. I'm very happy to be able to support such an impressive local business. less2/03/2023Mike C.My wife and I could not be happier with our customer experience, quality of appliances and after purchase care we... moreMy wife and I could not be happier with our customer experience, quality of appliances and after purchase care we received with Caplan's. We had the GREATEST experience with Ed Quinn (so much so we specifically recommended him to anyone who inquired about our appliances). We started our purchase during the "Quarantine Period" of Covid, where appliance shopping was EXTREMELY difficult. Ed guided us with ease through our complete household appliance selection and subsequent purchases. We regard him as a trusted advisor with a high level of knowledge, professionalism and empathy. We were quoted from several other appliance supply companies on our project. Choosing Caplan's as our supplier was one of the best decisions we made during our renovation process. Thank you Ed and your team for making this part of our renovation a success, you folks truly do go out of your way for your customers and make us feel like part of the Caplan's family! less2/01/2023Roberto V.There is only one Caplan’s on Earth, and happily it’s in Toronto. For eight decades, an independent, family owned appliance... moreThere is only one Caplan’s on Earth, and happily it’s in Toronto. For eight decades, an independent, family owned appliance showroom in Weston, Ontario, has won the trust of Toronto consumers seeking durable, quality built appliances, and service. People spend thousands of dollars hiring kitchen designers focused solely on aesthetics, whereas a discussion with Caplan’s Angelo Moutoulas, results in a fundamental design that is safe, functional, beautiful, and absolutely free of charge. One is left with the impression when consulting with Angelo, that he is designing outstanding, practical layouts for his own family. Angelo knows the details, troubleshoots, and offers the kind of service absent at every other appliance store in the city. And when you need service, Angelo is a phone call away. less1/31/2023Jane C.I highly recommend CAPLAN’s appliances. I recently renovated and bought four new kitchen appliances. My sales person, Grant Armstrong, was... moreI highly recommend CAPLAN’s appliances. I recently renovated and bought four new kitchen appliances. My sales person, Grant Armstrong, was very helpful, and patiently answered all my questions & pointed out the features that I would like or didn’t need. The appliances arrived when promised. After the appliances arrived, I had a number of questions. I called CAPLAN’s and they immediately helped me. 😊 less1/29/2023Stephanie C.Fantastic experience from start to finish. Our sales rep Angelo was/is knowledgeable on all products, easy to work with and... moreFantastic experience from start to finish. Our sales rep Angelo was/is knowledgeable on all products, easy to work with and always accessible. He patience was unwavering with us during both Covid delays and our new home construction. We highly recommend Angelo and the Caplans Team. less1/29/2023Morgan M.Fantastic service! I’ve dealt with Matt a few times for different projects, both work and personal. Matt is always extremely... moreFantastic service! I’ve dealt with Matt a few times for different projects, both work and personal. Matt is always extremely responsive, knowledgeable and quick to answer any questions you may have. He’s always prepared to provide the best options for your needs at really great prices. I will continue to recommend Matt & Caplan's to family & friends + all my clients. less1/21/2023
- Christina K.We booked an appointment with Sharon who greeted us warmly when we walked through the doors of Caplan's. Sharon was... moreWe booked an appointment with Sharon who greeted us warmly when we walked through the doors of Caplan's. Sharon was great. She was professional and attentive and asked us questions about our needs. She then introduced us to Brendan who is honestly one of the best salespeople we've ever met. Brendon Stevenson knew just about everything about each appliance and brand in the store. He took the time to walk us through all the details and options and we never felt pressured to buy. The customer service was excellent. We were even offered coffee from a local independent cafe that Caplan's likes to support. Caplan's itself is family run and has been in business for three generations. We visited other appliance stores and they felt chaotic with no one really acknowledging us, let alone taking the time to help us. Caplan's understands these are big purchases and we felt they wanted to make sure we were happy and that we made the right decision for our needs and budget. We will definitely be back and would highly recommend Caplan's to our family and friends. less1/21/2023Diane R.Both Mathew Gauthier and Chef Deborah answered all our questions and helped us decide that the Miele combi-steam oven was... moreBoth Mathew Gauthier and Chef Deborah answered all our questions and helped us decide that the Miele combi-steam oven was right for us. We hadn’t realized that our purchase came with ongoing and personal support from Chef Deborah. She gave us a private tutorial today for over 3 hours, including a delicious 3-course lunch. We left more confident that we will make good use of our oven and feeling like we had just been on holiday. Thanks! less1/20/2023NickBrendon was very generous with his time during our visit at the Caplan's Miele showroom. He was extremely knowledgeable and... moreBrendon was very generous with his time during our visit at the Caplan's Miele showroom. He was extremely knowledgeable and anything that he could not answer off the top of his head, he looked up immediately so that we could make informed decisions. He also responded to a follow-up question asked today (well after the sale went through). He is nothing but courteous, responsive, personable, and helpful. less1/18/2023Nicole P.Let me express my appreciation to Joanne Volpe and Steve Voytek for solutioning a challenging warranty issue, negotiating a return... moreLet me express my appreciation to Joanne Volpe and Steve Voytek for solutioning a challenging warranty issue, negotiating a return from the manufacturer, then assisting me with a replacement purchase. I believe the mark of a client-centric firm is its approach to problem resolution (and supporting clients through those challenges), when things go wrong. Their commitment and actions truly reflected their dedication to create a successful client outcome. I would highly recommend the Caplan's Team and will continue to use them for appliance purchases in the future. less1/17/2023Melissa K.Exceptional experience with Abdul at Caplan’s! After reviewing pricing from several places, we found Caplan’s provided the best price for... moreExceptional experience with Abdul at Caplan’s! After reviewing pricing from several places, we found Caplan’s provided the best price for the suite of appliances for a new home (an integrated refrigerator and dishwasher, induction cooktop and wall oven, and washer and condensing dryer). Moreover, Abdul’s service was exceptional. He was very knowledgeable about all their product offerings, listened to our preferred aesthetic, functional needs and budget, and provided helpful recommendations and insights. He was professional and responsive, providing timely and efficient service. We also appreciated his friendly, courteous and patient communication style. In a market with an overwhelming amount of choice, we feel confident that we made the right decisions regarding our appliance selection with Abdul’s help. We would highly recommend Abdul and Caplan’s! less1/16/2023Robert J.We always go to Caplan's. Thank you, Ed Quinn, for your knowledge and expertise in sourcing our new Fisher &... moreWe always go to Caplan's. Thank you, Ed Quinn, for your knowledge and expertise in sourcing our new Fisher & Paykel fridge. The delivery crew was meticulous and exactly on time. Great experience and great people! less1/14/2023Arlene B.I had a problem with the covers over the gas elements. I called Kitchen Aid and it was past the... moreI had a problem with the covers over the gas elements. I called Kitchen Aid and it was past the 30 day warranty period I called Caplans and explained the situation. It took a while because of Covid but finally Shaun Kwong and Viga Selek were able to get me a replacement for which I am very grateful. With thanks Arlene Bomal less1/14/2023janice g.I visited Caplan’s after some research and visits to other stores. Kiet Tran understood my needs immediately and within 15... moreI visited Caplan’s after some research and visits to other stores. Kiet Tran understood my needs immediately and within 15 minutes I had purchased a Maytag “open box” clothes washer at a very competitive price. I was concerned about delivery as passageways are tight. Kiet assured me their delivery drivers were creative and patient. They are! I am very pleased and will shop here in future. This is my second purchase (refrigerator) from Caplan’s this year. less1/14/2023