Our washer was delivered just as Kiet promised. We thank you for all your help.

I spoke with Angelo Moutoulas recently regarding a replacement for a washer/dryer combo in a condo building. He was extremely knowledgeable and helped me troubleshoot the issue instead of pushing for a new sale. His advice ended up resolving the issue which saved me over $2000!! I previously went to big box stores like Rona and Home Depot and they just push the replacement sale (stay away from big box stores!). Thankfully I stopped by this location as well. I will definitely buy from them when the time comes. 5/5

I recently replaced my Whirlpool top-loader, stacked washer/dryer (21 yrs old), with an LG front loader, washer/dryer tower from Caplan's. Living in a condo, I had very specific measurements, as the unit had to fit into a closet with a door. Brendon Stevenson, was very helpful. He really knows his products, he's personable, and professional. With his assistance, I chose the model that met my needs, budget, and would fit a very specific space. I chose Caplan's because they've been in the appliance business for many years, and I trust their expertise. They efficiently arranged delivery and installation of my washing unit, and were also very flexible with time frames. Overall, I'm very pleased with the washer/dryer that I purchased, and will return to Caplan's for future appliances.

We just finalized a large order of appliances for our custom built. We dealt with Brendon as our rep and he has been outstanding. Responsive, fast, knowledgeable, professional, personable and honest. It was an absolute pleasure to deal with him. He made the process easy and fun and truly enjoyable, as it should be when you are building your dream home, including all the administrative parts which nobody ever likes. He even made that part exciting. Thank you Brendon and Caplan's. Fantastic experience from start to finish. You know how to show care and appreciation for your client's time and money. 5 star. Period.

As part of a complete house reno in midtown Toronto, we were shopping for a whole new appliance set, including a Fisher & Paykel fridge/freezer/stove/microwave + Miele dishwasher, and a stackable washer/dryer. We specifically liked Caplans because of its proximity, availability of various models on the showroom floor, the separate Miele showroom, how to combine the range hood etc., but probably most importantly the sales team's knowledge on how to maximize the somewhat confusing world of manufacturer and other discounts. Our main contact Shaun Kwong Hing was a pleasure to work with on the above and very responsive. After placing the order, his team were able to delay shipment without charge when our move-in date was postponed by several months, and they also went above and beyond when we changed our design which reversed our door swing and so they persuaded the manufacturer for a reversal kit at no charge. Everything arrived in good order, and we are now in the process of installing. Very positive experience - one less stress on a home reno...

Recently purchased a replacement insert for our kitchen. They had a discounted out of box unit at a good price. I went to pick it up and they couldn't locate it in the warehouse. The employee called a higher up and they gave me a unopened one instead. Caplans does what is right for their customers 100% .

My family bought appliances and the service was amazing. This company really cares about its customers

I recently noticed my stove was slowly dying and needed it replaced with short lead time to Thanksgiving. I also wasn’t able to drive to the Caplan’s showroom. Shaun was quick to call back when I asked for a quote and then lead me through the right replacement for my 20 year old Thermador stove. He was always available through calls and e-mails, sending photos and providing advice. I felt like we were old friends. I will definitely call Shaun at Caplan’s for my next appliance.

Smooth transaction from start to finish with Andrei Zabeline! Knowledgeable, flexible when it comes to the customer's needs, focused on details, and professional. Will definitely recommend!

Caplans’ customer service has been nothing but the best. We had issue with an oven/microwave unit delivered to our home. We raised the issue with their team and Samir Hassan acted quickly. They sent their team back right away to remove the unit and replaced it for us. Problem solve was quick and seamless. Their delivery men were super nice and were very patient. I would recommend Caplans for their kitchen appliances and customer service!! That’s why I keep coming back to them when I need new appliances. And now my neighbor is also on the hook 😊. Great team!!

We recently purchased a wall oven from Caplan's. We have nothing but positive things to say about our experience . If you are looking to buy an appliance look no further , you won't be disappointed.

Just had my new washing machine delivered. It's in a tight space and stacked. So appreciate the care the delivery guys took to protect our newly renovated home and get it all working. Caplan's has been our go-to for 15 years now. Highly recommend them and our Sales person, Sam.

2nd full appliance package now from Matthew H. Very glad to come back and be handled exactly the same way I was the first time around. You might think they would treat a repeat buyer better but happy to report when I bought first time Matthew H. treated me like a repeat buyer. Consistent service, great pride in service from Matthew H. Do yourself a favour and ask for him when you go in. I have high expectations as a customer and Matthew delivers beyond my expectations.

Grant Armstrong was a tremendous help for: new stove, dishwasher & microwave! Knowledgeable, resourceful & solution oriented with the customer in mind. I will definitely work with him again. Highly recommend!

We recently had the pleasure of working with Michelle Caplan during the renovation of our house, and we cannot recommend her highly enough! We purchased a full set of appliances for our kitchen, along with washer and dryer. Throughout the entire project, Michelle was incredibly supportive and helpful, guiding us every step of the way. What impressed us most was her patience and willingness to accommodate the changes we made during the renovation. No matter how many times we altered our plans, she remained dedicated and ensured that we were satisfied with our selections. No renovation project is easy, but her extensive knowledge and attention to detail made the process much smoother and less stressful for us. If you're looking for someone who truly cares about their clients and offers exceptional service, we highly recommend reaching out to Michelle. Thank you, Michelle, for all your hard work and support!

Just purchased a Kitchenaid range this morning. Brendon was outstanding. I have already recommended him to my family and friends. Looking forward to replacing a number of other appliances