Great advice and service from Abdul Patel - strong focus on the needs of the customer.

Always a great experience at Caplan’s. Exceptional customer service.

We had a Dishwasher emergency with a condo that we had just moved into. Needed a quality replacement and Sam worked with us to get an amazing Miele dishwasher the same week. And he even made sure we weren’t overbuying for our needs. Amazing service. Will be coming to Caplans ( and Sam ) for all of our future appliance needs. Nice to see that quality customer service from Canadian companies isn’t dead.

Very, very pleased with my sales experience with Caplan’s. Brendon was a pleasure to deal with. Extremely knowledgeable and helpful with all my needs and requirements.The delivery team and the service people all 10+. Shop local and shop Canadian. I had an issue with my Fridge, Caplans took over and the issue was resolved promptly and efficiently.. I was very pleased. They have my business moving forward.

From the moment I walked through the door of Caplans I was impressed with the assistance I received. Not being sure of what I wanted as I redid my kitchen Frank patiently walked me through what options were available. He was not pushy but enormously helpful with his recommendations. Having purchased my appliances I then had the pleasure of dealing with their installer, Troy who was absolutely wonderful. He is so organized knows exactly what he is doing and is such a clea. and tidy worker. Troy is always a joy to deal with. I would absolutely recommend Caplans who anybody who is remodeling their kitchen or just needs to replace an appliance.

I just recently purchased all new appliances at Caplans, my sales representative was fantastic. Carmen spent the time to show me around the showroom asking me about the appliances I was looking for. He then showed me various models an went over the features to narrow down model that suited my needs. I stuck with Kitchenaid for all my Kitchen appliances and chose the LG tower combo for my washer and dryer. I also decided to switch from a gas cooktop to induction. I love all my appliances. I like the fact that they're there for you even after the delivery to answer any questions you have.

Thank you Shaun Kwong Hing for taking good care of us. We appreciated your regular updates on delivery. The delivery crew was extra careful bringing in the appliances and removing the old ones - fast and efficient.

Shaun Kwong is a delight to deal with, patient and very knowledgeable about the products available. All enquires were attended to promptly. Will be a pleasure to work with him in the future!

Shaun Kwong is a delight to deal with, patient and very knowledgeable about the products available. All enquires were attended to promptly. Will be a pleasure to work with him in the future!

Just bought our third kitchen appliance at Caplan’s, and am pleased with their sales interactions, quality and availability of products, and delivery and installation. Matt Herbert served us well for the KitchenAid stove and fridge as well the Miele dishwasher.

We dealt with Shaun at Caplan's when buying a new dishwasher. He was very professional and responsive and super easy to communicate with. The delivery and installation were 100% according to plan.

I had a great experience with Caplan's with my recent purchase. It’s been a pleasure to work with Shaun Kwong Hing who was very helpful, knowledgeable, and professional.

Staff were very helpful and gave me a good deal on the product I was looking for. Delivery crew was helpful and friendly. I would definitely recommend Caplan's as a great, and local appliance store.

Excellent and efficient experience from sales to delivery and set up. Brendon and Robert were very helpful and knowledgeable.

We had trouble with a washer and our sales Rep Matt Gauthier expedited the process by speaking to the operations manager Samir who on the phone told us to just place the order and he would take care of it ASAP. Delivery and service was amazing!

We had a great experience with purchasing our appliances with Caplan's. From the moment we walked in the door, we were greeted by smiles and positive energy. All of the sales reps were very knowledgeable and listened to our needs. We even had a lunch with some amazing chefs showing us how to use our Miele appliances! Top notch experience and couldn't recommend this team and family business enough!