I’ve purchase all my appliances from Caplan’s. A Miele induction range, Miele dishwasher, Miele French door fridge, sharp microwave, LG washer, and LG dryer. I purchased these items at two different times. The first time was with a sales person who is no longer at the store, and while the sales experience was superb, the follow through service was mediocre at best. However, the Caplan’s team overall picked up the slack and made up for it the second time around when I purchased the washer and dryer. Nathaniel helped me the second time, and he was super responsive, and very helpful, even after the purchase. The delivery people had to come twice because the washer and dryer didn’t fit the first time, and didn’t complain once. After I broke down a wall so they could fit, they came back again within 2 days. The delivery team was also excellent to work with. Brian and Jerry both had such a great attitude and they did such a great job delivering the washer and dryer through such a tight space. They were excellent to work with. I’d definitely recommend Caplan’s!

had a great experience dealing with Mike and Caplan’s team. They were professional, responsive, and made the process smooth from start to finish. Communication was clear, and I always felt supported. I would highly recommend Caplan’s to anyone looking for a reliable and knowledgeable team.

We recently completed a total kitchen renovation. When it came to choosing new appliances, the crew at Caplan's took exceptional care of us. Ali, especially, spent a great deal of time with us at the store and was always available for any follow up phone calls with questions we may have had. Great service from a company that takes extra care with their customers. From cooktop demonstrations to chocolates and wine and special treats at the coffee shop down the the street - Caplan's was a great choice for our project.

We love our new kitchen appliances, chosen with Sam's expert help at Caplan's Appliances! Sam listened carefully to our needs and budget, guiding us to perfect high-performance pieces. Our range, fridge, and dishwasher look amazing and work brilliantly. Everything was seamless: great prices, smooth delivery, and top-notch service, with Sam checking in afterward. Thanks to Sam for making it easy—our kitchen is now truly the heart of our home! Highly recommend Sam at Caplan's!

Hi Shaun, Delivery went without a hitch. The fellows were very careful with the delivery and placement of the fridge and with the removal of the LG fridge we were passing along to a friend. The FP fridge, although smaller, was still able to hold all the food we transferred from the larger LG fridge with space to spare. All good from the beginning of the transaction to the delivery. I want to thank you again for the quick turnaround and the very fair pricing on the unit we selected with your guidance. Best regards and Happy holidays, Christine

Carmen guided us to our best option to replace our 32-year old built-in SubZero fridge. He was very friendly and helpful throughout the transaction. There were some hitches and miscommunications during the disconnection and removal of the old fridge and installation of the new one, but eventually everything was resolved to our satisfaction. As regards our new Kitchen-aide, although it fits precisely into the space vacated by the SubZero, we are a bit disappointed by the interior space. For some reason it is much shallower front to back, so room for quite a bit less food. The same applies to the freezer. Much less space than we had been used to, largely because of the restrictive design of the interior. We’ll just have to store less food, I guess. Otherwise, I would certainly recommend Caplans for their customer service and for their reasonable pricing compared with other places we looked at.

We had a fantastic lunch & afternoon with Renato learning about our Miele oven and combi steam oven. We are looking forward to implementing his tips and being able to fully utilize our products. Thank you!

I heard about Caplan's from my cousin who is an Interior Designer. She highly suggested Frank and I am so happy with the service that was provided! He is honest, upbeat, kind, and professional, to name a few. Before meeting with Frank at Caplan's, I had a difficult time researching appliances to narrow down the choices which left me feeling overwhelmed and not excited about moving. Frank took the time to explain everything step by step, made recommendations, and steered me to make a decision that finally gave me a sense of relief and hope. Thank you, Frank!! I'm looking forward to the pizza oven when the time is right haha!

I had a great experience shopping for new appliances at this store. Kiet Tran helped me find the perfect laundry appliances and reassured me that they had the best prices by showing current prices at competitors. I have no knowledge in appliances at all but he helped me through the process. He followed up with me to ensure delivery and installation went well. Delivery was fast and done well. I'll be back again for future appliance needs. Overall lovely store and employees. Thank you Kiet!

For more than a decade, Ed Quinn has been our first call whenever we need a new appliance. No question or detail is ever too small—he always responds quickly and efficiently. We've been consistently happy with every appliance we've purchased, and we can't recommend him highly enough.

Nathaniel at Caplan’s was our sales associate. We needed a dishwasher. He was knowledgeable, kind and professional. I looked at other companies but chose Caplan’s cause I trusted Nathanial. The delivery team was slated to arrive between 8 am and 11 am this morning. At 7:30 I received a phone call that Brian and his team were on the way. They arrived at 8:05 am and were in and out in 15 minutes. Polite, professional and all around lovely. They unwrapped the dishwasher and took the box and the packing away. This is a family-run business and you can see that in the details. They care about the clients and I am here for it! Thank you Caplan’s — you will be seeing us again. Shop Canadian. Shop local.

Review of Our Lunch & Learn with Caplan’s and Miele Appliances We recently had the pleasure of attending a Lunch & Learn hosted by Caplan’s, featuring their team and the impressive Miele appliance line, and it was truly an exceptional experience. From the moment we arrived, the staff at Caplan’s were welcoming, knowledgeable, and genuinely enthusiastic about sharing their expertise. Their understanding of the Miele products was outstanding, and they presented the information in a way that was both engaging and extremely helpful. The hands-on demonstrations brought the appliances to life, highlighting the thoughtful engineering and innovative features Miele is known for. Whether discussing cooking technology, cleaning performance, or design details, the Caplan’s team made everything clear, accessible, and enjoyable. The lunch itself was lovely, beautifully presented, and tied perfectly into the demonstrations. It made the session feel not only informative, but also warm and personal. Overall, it was a wonderful event—professional, educational, and very well organized. A sincere thank you to Caplan’s and the Miele staff for their time, expertise, and hospitality. I left feeling inspired and better equipped to use my appliances with confidence. Highly recommended. Anastasia & Demetre Rentzos

Have dealt with Caplan's quite a bit over the last 14 years. Customer service and care is outstanding.Wouldn't go anywhere else for your appliances. Prices are very competitive. Highly recommend

We had an ongoing issue with our range hood fan, and Cohen from Caplan’s Appliances provided exceptional support throughout the entire process. He was professional, positive, and truly dedicated to helping us find a solution. It was clear he cared about resolving the issue, and he worked tirelessly to make sure everything was taken care of. Really impressed with the level of service — thank you, Cohen and Caplan’s!

Very informative. Excellent!

It has been such a great pleasure and experience dealing with Carmen and purchasing all our brand new appliances with his guidance at Caplans. He has gone above and beyond ensuring that everything was satisfactory for us. Our recent encounter with the warranty has been taken care of by Carmen and Cyntia and has been fantastic customer service as well!!! Thank you for a great experience!!!