Exceptional service from sales to post purchase support. Delon and Stephanie are amazing.

We are longtime customers of Caplan’s and our recent experience buying our Miele kitchen appliances from Caplan’s was outstanding. Brendon was very knowledgeable and helped us select the right appliances and arrange for delivery and installation when our renovation was completed. Installation was well coordinated and even a post-installation water line issue was handled promptly.The Combi steam oven we purchased is a real game changer and we took up Caplan’s on their offer to attend a cooking presentation and lunch hosted by Chef Deborah and Chef Renato. What a fantastic experience and amazing lunch in their show kitchen. We learned a ton, and they provided lots of advice, tips and tricks on how to get the most out of our new steam oven.Thanks for a delicious lunch, great cooking lesson, and great conversation.

Wow……one of the best appliance purchase experiences ever! From the moment we walked in we were treated with respect and kindness. No hard sell! And the chef’s lunch was incredible!!!!Will be purchasing from them again for sure!!!!!

We had the pleasure of being treated to an exquisite meal by Chef Renato at the Caplan's Miele kitchen recently. Chef was so gracious in answering all of our questions - and we had plenty! An expert both on the intricacies of the Miele ovens and on cuisine in general, Chef left us well fed and with plenty of tips to tackle both our combi and convection ovens. We look forward to another visit once we have had the opportunity to practice the skills that Chef taught us. We are so grateful! Domenic Di Giacomo and Franca Gallucci

Our company has worked with Grant a handful of times for his product knowledge and consulting professionalism with our clients. Grants customer service is above and beyond - he is truly an expert in this domain. Beyond his expertise he really shows an exceptional attitude towards customer service post purchase. His care for long term clientele and servicing his customers is really unlike others we've dealt with in this space. He will always give the best advice to your customers and is not pushy in anyway. Always a pleasure working with you Grant! Cheers, Connor

Had the best time having a demonstration of the Miele Speed oven and induction burner. Deborah is amazing casting while she started and prepared a fine lunch.I will stay in touch with her expertise and her joy in cooking. What a treat!

Anna Binetti is the best salesperson for appliances by far. She will find you the best pricing anywhere for the same product.

Service and followup shines like a diamond. In an era where you have to beg to be seen or heard, Cohen at Caplan's made sure I was taken care of and made to feel like I mattered.

I had a minor issue with my microwave and one quick email helped solve the issue efficiently and without fuss. I appreciated the quick customer service post purchase.

Unreal service. Bought all my appliances from them in 2021 for a renovation and they have continued to provide great support. Would 100% recommend.

Enjoyed a post sales cooking demonstration for our Miele appliances from Chef Deborah and Renato. Learned so much more about how to optimally use the two ovens. Both Chefs have so much practical experience that they are able to share in a fun cooking environment. Kudos to Caplan's Appliances for offering this services. More businesses should provide this level of after sales care. It certainly builds customer loyalty into the future. Also thanks to Chris for engaging with us during our demo.

This is my third experience purchasing appliances from Caplan’s. I had an outstanding experience with Account Manager Keith Tran. He helped me with my purchase of a range. He showed me my options, and gave a clear and detailed explanation of all features. Thank you Kiet for your patience and professionalism.

My husband and I had a great experience with Kaplan’s Appliances—excellent service and an outstanding overall experience.A special shoutout to Carmen Filippelli, Sales Account Manager, who provided exceptional service from start to finish. He took the time to truly listen to our needs and offered thoughtful, knowledgeable recommendations that made the entire process smooth and stress-free.We were very impressed with the level of customer care and would highly recommend Kaplan’s Appliances to anyone looking for quality products and outstanding service.

Great team to work with, they are very professional and honest

Huge thanks to Shaun Kwong Hing at Caplans for the excellent service I received in replacing two of my kitchen appliances. A year ago I needed to replace my built in glass cooktop. While searching on line I clicked on the Caplan ‘Chat box.’ Shaun, as it turned out was the agent who answered. He was knowledgeable and patient. Taking the time to provide me with the information and assurances that the newer updated model would fit. With one telephone call later the order was processed and delivery arranged. From initial contact to delivery the process and service was extremely smooth. And the best part was I did not have to leave home!Fast forward to last week…I needed to replace my fridge. Recalling the positive experience I had with the cooktop I reached out to Shaun again…hoping he was still working at Caplans….and I was not disappointed. Again he was knowledgeable and patient in answering all my concerns. Once again the process from initial contact to delivery was great. I was able to complete the order with one phone call and did not have to leave the house. I was really impressed with Shaun’s knowledge, patience and overall professionalism. It was refreshing to meet someone..albeit over email or telephone that was interested in taking the time to go the extra mile to ensure a satisfied customer. Thanks again to Shaun.

We had an outstanding experience with Caplan's Appliances, thanks to our salesperson Michelle Caplan. We can’t thank her enough for all her support—she was incredibly accommodating, professional, and communicative throughout the entire process.We absolutely love the appliances she helped us choose. If we ever need appliances again, we know exactly where to go—and who we’ll be recommending to our family and friends!