Appliances of the same size, or smaller than the new appliance(s) being delivered, that are disconnected, emptied and do not require a professional “uninstall”, will be removed.

Only old appliances that are being replaced with a new appliance will be removed.

This service does not apply to built-in appliances such as wall ovens, cooktops, built in refrigerators, gas appliances, dishwashers and over the range microwaves (OTR).

If the delivery staff deem removal of old appliances to be challenging, a signed release form will be required. Failure to sign could cancel the delivery.

Will be provided with some exceptions (see PREPARATION FOR USE OF YOUR NEW APPLIANCE)

You may need to supply some items for appliance hook-up such as electrical cords, hoses and a flexible metallic duct (see PREPARATION FOR USE OF YOUR NEW APPLIANCE, WASHER and DRYER sections). Existing parts will not be re-used, as it will void the manufacturers’ warranties.

Appliance hook up does not apply to built-in appliances such as wall ovens, cooktops, built in refrigerators, gas appliances, dishwasher and over the range microwaves (OTR).

Fridge door reversal is included (if possible) and must be requested at time of purchase.

Clear path to final location of appliances including any ice or snow on the exterior of your home and furniture, toys, debris etc. on the interior of your home.

If the dimensions of the doorway, stairs etc. do not allow for the delivery of your product a 25% restocking fee will be charged for any appliances returned.

An adult at least 18 years old must be present for delivery. If this is not possible please call us to reschedule your delivery.

Inspect your items to ensure you have all the correct appliance(s) and accessories. Please contact us within 48 hours to report any concealed damages.

Please be aware that gas, electrical and plumbing installations require a professional installer. Our staff will not install/remove any appliance with gas line connections, electrical hard wiring or plumbing and water lines (except washer/dryer hook up – see below).

All electrical outlets, water shut off valves and cabinetry must be available and compliant at the time of delivery to complete any purchased installation. Our delivery personnel cannot provide carpentry, plumbing, gas fitting or electrical services.

The unit will be connected within 4 ft. of a 110V grounded 3 prong electrical outlet.

If washer/dryer are to be stacked, the proper stacking kit must be present at time of delivery.

Our staff can install a Washer Drain Hose included with your new washer provided it reaches your drain outlet. Most manufacturers provide drain hose of 3-4 ft. in length. Please measure the distance between your drain outlet and potential washer to ensure that it is less than 4 ft. If distance exceeds 4 ft. and an additional drain hose is needed, you will require the assistance of a professional installer.

Hot and cold water valves must be within 6 ft. of new washer. You will be required to sign a release form in order for our delivery staff to hook up your washer to existing plumbing. Most front load washers come with the rubber hoses. Top loaders do not come with a manufacturer supplied rubber hose. Please confirm with your Sales Associate if your unit comes with hoses. Please note: condominiums require hook-up with metal hoses which you will need to purchase from a hardware store prior to delivery. Metal hoses are also recommended if you are installing a washer on any floor in your home other than your basement.

The unit will be connected within 4 ft. of a 240V grounded 3 prong outlet.

If washer/dryer are to be stacked, the proper stacking kit must be present at time of delivery.

Please ensure that your current dryer has the metallic duct and clamps to vent to the outside of your house or purchase from a hardware store prior to delivery.

What to Expect on Delivery Day

• On the morning of your delivery, Caplan’s will contact you with a delivery window of approximately 4 hours.
• If you have a delivery early in the morning, our driver team will call you directly. Throughout the day, our drivers will call you approximately 1 hour before they are due to arrive at your home.
• We sincerely appreciate your cooperation and flexibility with our delivery window, it allows us to deal with unpredictable traffic and complicated deliveries.
• We understand that you may wish to narrow your delivery window. While we cannot accommodate all requests, we will do what we reasonably can to help you.

Additional Important Details

• If you require an elevator for your delivery, please call us immediately at 416-767-1655 or email us at delivery@caplans.ca so that we can note this on your delivery records.
• Failure to accept your delivery as planned may result in a re-delivery fee of $100 within the GTA, or more outside of these boundaries.
• Please ensure that someone over the age of 18 years is at the delivery address and able to receive your appliances.
• Please ensure that your driveway and pathways to your home are clear.
• Upon delivery, all appliances have at least one year warranty on parts and labour. The warranty agreement is between the client and the manufacturer.
• If a product return is authorized, the return is subject to a 25% restocking charge and an $85 delivery fee.
• If your Caplan’s appliance package includes any products from Miele, you will need to contact them directly to confirm delivery of your Miele appliances at 1-800-565-6435.

It is important that you update us with any changes to your contact information (e.g. cell and/or home phone number, delivery address, email address, etc.) so that we may contact you regarding any specifics/changes pertaining to delivery schedule or selected appliance(s).