I needed a refrigerator urgently, Shaun was prompt and professional with the choices that matched the dimensions I needed. Shaun was also prompt in responses and follow up, I ordered a new refrigerator in 30 minutes 🙂

Brendon went above and beyond to get us exactly what we needed in a pinch when another appliance store left us high and dry.We are so thankful to have connected with him, and as General Contractors who do many high end renovations/new builds per year, Caplan's will be our new go-to appliance store!

Lucas attended to our issue in the most professional manner possible. Speaking like a university professor he outlined all of the features and changes in construction of our appliances. He was beyond helpful and we were overwhelmed by his knowledge, is understanding and his explanation of the features of our ovens. We are always happy to recommend Caplans as the go-to place for appliances, not only for the sales team the price but more for the follow up and after sales service.

Anna B is the best! We've been following her and buying all our appliances through her over the years. Thank you!

My dryer (Bloomberg) is only 4 years old as when I bought my apartment. For the last 6 months, I contemplated to repairing and getting a new one. The repair cost was as good as getting a new machine. Finding a reliable store was another problem as they differed in knowing if this will fit with my existing washer.However, I did my search for "BEST APPLIANCES STORES IN TORONTO" .... and Caplan popped up first and along with the rest.The person I spoke with was Shaun Hing from Sales. Told him what I needed and the complications in fitting with my washer (stacker). He was professional, swift, knowledgeable, affirmative and within minutes I had a quote sent over and within a couple of days, I had my new dryer. Amazing !! I am truly happy and impressed with Shaun's service and his diligence in giving the best and making me truly a satisfied customer. I Applaud !!I will definitely recommend to my family, friends and will give praise to Caplan Store and especially to look for Shaun for any future Appliances.Along side, I had also met with Caplan's Delivery team which were polite, pleasant and I tipped them for the great work done.

We purchased a fridge after ours broke down. Carmen Filippelli was extremely helpful in guiding us through the purchase and getting us onto the delivery schedule.Delivery went smoothly and we are now enjoying our new fridge.

Brendon Stevenson was our salesperson. Very helpful. Demonstrated our vacuum and checked the contents when it came in. Vacuum the best I've had all around. Better than cheaply made Dyson and cumbersome, expensive Kirby. Thanks Brendon

My experience with Caplan's was awesome! I have shopped there before, and am never disappointed. The sales people are helpful, knowledgeable, professional. Everything from the purchase to the delivery went smoothly. I would highly recommend this long standing, family owned and operated business if you want quality appliances and quality service.

Excellent appliance store, always the best experience. Very pleased with my recent purchase of a beautiful 24” microwave, really impressed with the fantastic installation job done by Anton. Thank you Andrei for your support and follow up thru the process!

Shaun helped us select a washer and dryer that met the challenges of a small space. He was on top of the process every step. Kudos also to Gail for helping with the delivery.

Caplan's turned out to be an excellent appliance store. Matt helped us with our purchase of a WOLF stove and was always very fast to respond to emails and phone calls. He was friendly and easy to deal with. His customer service was excellent and we really appreciated his efforts. We will return for any future appliance needs!

I strongly recommend Caplans and our Sales Associate Matthew Hebert. Both the organization and Matt delivered a level of service and products that far exceeded our expectations. We ordered 4 premium appliances and were substantially delayed in taking delivery due to our renovation timing. Matt worked with us every step of the way including adjusting the order for us and sourcing several small parts we needed almost two years after our initial order. He even assisted with Warranty registration after installation. Exemplary service! We will be back! Thank you!!

Great advice and service from Abdul Patel - strong focus on the needs of the customer.

Always a great experience at Caplan’s. Exceptional customer service.

We had a Dishwasher emergency with a condo that we had just moved into. Needed a quality replacement and Sam worked with us to get an amazing Miele dishwasher the same week. And he even made sure we weren’t overbuying for our needs. Amazing service. Will be coming to Caplans ( and Sam ) for all of our future appliance needs. Nice to see that quality customer service from Canadian companies isn’t dead.

Very, very pleased with my sales experience with Caplan’s. Brendon was a pleasure to deal with. Extremely knowledgeable and helpful with all my needs and requirements.The delivery team and the service people all 10+. Shop local and shop Canadian. I had an issue with my Fridge, Caplans took over and the issue was resolved promptly and efficiently.. I was very pleased. They have my business moving forward.