We purchased a Miele dishwasher from Caplan's July 5, 2026.We came knowing what we were looking and once our decision was validated. Grant Armstrong, took us through the options, model availability and delivery dates. The delivery, installation and removal has just taken place, 5 days later and the Miele installers were a 'dream team'. We have never dealt with Caplan's before but afer speaking to Grant about the products they carry and the rational for their choices, Caplan's will be our go appliance store in the future.

Sure, you could buy appliances from Costco or Best Buy or some discount site, but if something goes wrong, you’re going to wish you had someone you trust to make sure things get done properly. Those people are the Caplan’s.In a time when everyone else is using AI chatbots and cutting corners, you can tell that Caplan’s still puts customer service first.Kiet at Caplan’s even went the extra mile to coordinate two different sets of service techs on the same day to make sure a tricky install was completed on time, on budget. Then followed up to ensure I was happy with the outcome. 10/10

I called Ali early in the morning to see if we could stop by and look at appliances, and he answered right away. He was incredibly pleasant on the phone and was able to book us in for the very same day. Later that day, my sister, my one-year-old, and I visited Caplan’s Appliances to shop for appliances for my sister. From the moment we arrived, we were warmly welcomed and met with Ali. He is truly one of the most knowledgeable, patient, and helpful people we have ever worked with. He took the time to answer all of our questions, never rushed us, and made the entire experience enjoyable and stress-free. Ali even walked us over to the beautiful Miele Experience Centre to show us additional options. While discussing ranges and ovens, he suggested that we meet one of the chefs on-site who could provide expert advice on cooking with the appliances. He stepped away briefly, spoke with the chef, and then returned with the wonderful news that they could fit us in that day. We had the pleasure of meeting Chef Renato, who was incredibly talented, knowledgeable, and welcoming. He let us sample chicken that was cooked to perfection, along with some absolutely delicious desserts. We also met Chef Deborah, who was such a kind, warm, and lovely person to speak with. To top it all off, they sent us home with a wonderful goody bag filled with delicious sauces and pasta, which was such a thoughtful and generous touch. After leaving, my sister and I couldn’t stop talking about our experience. The level of customer service we received from Ali, Chef Renato, and Chef Deborah was truly exceptional. In all my years, I can honestly say I have never experienced customer service quite like this. Everyone went above and beyond to make us feel valued, informed, and genuinely cared for. Thank you for making what could have been a routine appliance-shopping trip into such a memorable and enjoyable experience. We highly recommend Caplan’s Appliances to anyone looking for outstanding service, knowledgeable staff, and a truly first-class customer experience.

All sales and service staff are phenomenal people. Worked with them for years on service, sales and after care. They make buying appliances and kitchen products a breeze. Thats why we dont shop anywhere else.

Everything was amazing. Made everything very easy and Mike was a very informative sales associate. Will definitely return for future purchases.

It was a wonderful experience.

Amazing customer service!! The team at Caplans and the Miele gallery are very knowledgeable. Would recommend for any and all appliance needs!

Great service from Caplans. The delivery team - Malcolm and his partner - got a washing machine down the narrow basement stairs in our hundred year old house, no easy task!The entire experience, from retail to delivery to setup was excellent! Thank you Caplans.

Thank you for today! Good food, Deborah did a great job at showing us the preparation! All around good day!

Great experience overall. Pedro in sales was very helpful, and Brian's installation team went above and beyond. They were excellent.

As an interior designer, I wouldn't want anything less for my clients. The level of care and attention Caplan's puts into every project—from start to finish—is exceptional. They're incredibly easy to work with, knowledgeable, responsive, and truly invested in getting every detail right. Being a family-owned business, you can feel the difference. They treat you like family, and that kind of service is hard to find. As a designer, I always want to work with good people, and the team at Caplan's is exactly that. HIGHLY recommend Caplan's to anyone looking for not only great appliances, but an outstanding experience from beginning to end.

We had an excellent experience at the Miele Gallery at Caplan’s. Frank was incredibly knowledgeable, patient, and took the time to walk us through the different appliance options without ever making us feel pressured. She answered all of our questions and helped us find the products that best suited our needs.The showroom is beautiful, and it was great to see the appliances in person. The entire team was welcoming and professional, making the experience enjoyable from start to finish. We would highly recommend Frank and the Caplan’s Miele Gallery to anyone looking for high-quality appliances and outstanding customer service. Thank you for all your help!

Thank you to Shaun at Caplan’s Appliances for providing his expert knowledge and assistance for the purchase of a Bosch induction cooktop without using high pressure sales techniques. Thanks to him also for providing us info for David who efficiently installed and connected the cooktop. The whole experience was seamless and we are very pleased that we went to Caplan’s Appliances. The showroom is lovely too and worth a visit.

Happy with my experience at Caplan's buying a new refrigerator. Shaun, the sales associate, was very helpful getting me the right fridge to fit the space I had with what I wanted to spend. Delivery was also smooth. The fridge arrived within the three hour window on the day arranged. The three guys who did the delivery were very careful. They had to get my old fridge around a tight corner and down a flight of stairs and do the reverse with the new fridge. My Kitchen Aid bottom freezer fridge looks good and is working great so far.

Fendi gave us excellent service! She helped from start to finish with the purchase of our new fridge. She even reached out after installation to make sure we were pleasedExceptional 😊

I truly cannot think of a customer experience that comes anywhere near matching what the team at Caplan’s is pulling off. Simply incredible.The showroom might as well be a Ferrari dealership, the culinary team is running a Michelin grade restaurant complete with fantastic service, and the sales reps are knowledgeable, kind, and happy to cater to our client’s varied budgets and needs.There truly is no better place to go shopping for appliances in Toronto and you are doing yourself a disservice by looking elsewhere!