very knowledgeable staff and competitive prices.Great experience looking for washer/dryer.

We recently purchased our Miele refrigerator, stove, and dishwasher from Ed Quinn at Caplan’s Appliances, and the experience was excellent from start to finish.Ed was extremely helpful and knowledgeable throughout the entire process and took the time to make sure we were comfortable with our choices. What impressed us most was that his service didn’t end once the sale was completed. Ed continued to follow up through delivery and installation to make sure everything went smoothly.It’s refreshing to deal with someone who genuinely cares about the customer experience from the initial purchase right through to the final installation. We really appreciated Ed’s professionalism, knowledge, and follow-through and would highly recommend him and Caplan Appliances to anyone looking for new appliances.

We had a great experience buying our appliances at Caplan’s. Joseph helped us figure out exactly what would work in our kitchen and we were treated like family while we were at the store. Special shout out to David Walters and his team who had to deal with several (!) unexpected issues with installation. They were professional and friendly and David went above and beyond in making sure all the issues were addressed. We knew we were in good hands.

Our experience with Caplans was absolutely fantastic - from the showroom where we asked SO many questions and the sales team was so patient and kind, to the delivery and installation, which was seamless and white glove. It was all so easy and helpful.Unfortunately we had an issue with our stove, which ultimately drove this review. The team couldn't have been more helpful getting it repaired quickly and eventually replaced when the repairs weren't successful. Those kinds of issues happen and I am so thankful that the team at Caplan's was there to support us and take care of us.I will never buy my appliances anywhere else.

Had a fantastic experience with Chef Deborah, very informative and fun!Big thanks too Britt and the rest of the team for helping to organize the lunch and learn.☕️ 🍪 we’re a very nice treat 😁

We were absolutely impressed by the demo/presentation by Deborah, Britt and the rest of the culinary team as their demonstration covered every aspect of the Combi Steam Oven and their built in Coffee Machine. Overall we were so impressed, we ended up purchasing Miele Combi Steam Oven, Microwave Oven, Built in Coffee Machine, Extractor Hood, Fisher & Paykel Dishwasher and Bosch induction cooktop! Of course with the assistance of sales associate Jeff Hoogendam, who got us, I believe, a fantastic deal!

We had an amazing experience with Chef Deborah and the team at Caplan’s Miele Gallery. I wish we had experienced the diversity of cooking options prior to purchasing our Miele Combi steam oven - we would have bought the vacuum sealer too! 😉 Great food, good conversation and informative.

I had an absolutely amazing experience with Kiet at Caplan Appliances. The service was truly exceptional from start to finish. Kiet was incredibly knowledgeable, professional, warm, and welcoming, and made the entire experience feel personal and effortless.What really stood out was how much care and attention was given to our family. The culinary experience was amazing for everyone, and it was clear that the entire team genuinely cares about making their customers feel comfortable and valued.Everyone was so friendly, welcoming, and accommodating. It’s not often that you come across this level of service and hospitality. Kiet went above and beyond, and we left feeling very impressed and excited about our experience.Thank you, Kiet, and the entire Caplan Appliances team, for making it such a wonderful experience. Highly recommended! ⭐⭐⭐⭐⭐

My friend and I had a wonderful experience at the Miele Gallery at Caplan’s for a Lunch & Learn with Chef Deborah. I went to learn how to use my new Combi-Steam Oven, and she was incredibly knowledgeable, patient, and kind. She explained everything so clearly and was also happy to answer questions about my other Miele appliances.I’m so thankful to have someone take the time to actually show me how to use my appliances and get the most out of them. I especially appreciated that Chef Deborah encouraged me to reach out anytime with questions afterward. Such a wonderful experience and fantastic customer support!

We had a great experience with Kiet Tran when choosing our Hood Fan. He was extremely helpful, knowledgeable and patient throughout the process. He took the time to listen to what we were looking for and helped us choose the right Hood Fan for our kitchen. We appreciate his expertise and excellent customer service. We highly recommend Kiet Tran to anyone looking for help with their kitchen needs.

The opportunity to visit and learn at Caplan's Miele Kitchen concerning all our new Miele appliances was invaluable. The practical advice, the demonstration and walking us through how to deal with our pans and how to cook our favourite meals was excellent. Deborah and Renato were so welcoming, helpful and fun!, and the food delicious! Thank you - this is a huge bonus when buying through Caplan!

Wow, my husband and I were really blown away by the hospitality shown by Chef Deborah and her team. The time they spent with us, answering all our questions, showing us how to use the appliances and of course then delicious meal they prepared. They really went above and beyond and we learned a lot and am excited for our new induction range we have bought. Looking forward to learning new recipes and becoming a better cook.

Edit: I’m upping my review to 4 star. Caplan contacted us shortly after and we ended up purchasing the side by side instead which was more expensive but no door issues. Caplan covered uninstall, haul away, shipping and install. We appreciate Caplan’s effort.——Old review below——As a first-time customer of Caplan's Appliances, I am extremely disappointed by the lack of service and accountability surrounding our recent purchase.On July 16, we took delivery of a premium KitchenAid 42" built-in French door refrigerator purchased through our salesperson, Ali. Nearly a month later, this expensive luxury appliance remains defective and is not functioning as expected.The refrigerator doors do not close securely. Because of this apparent defect, the doors have repeatedly been left partially open without our knowledge, causing the compressor to run continuously and resulting in spoiled food on numerous occasions.Rather than receiving a prompt resolution, we have been caught in an endless cycle of service appointments. We have fully cooperated and accommodated four separate service visits within a matter of weeks:1. July 22: KitchenAid Service visit2. July 29: Second KitchenAid Service visit3. August 5: Installer service visit4. August 14: Third Kitchenaid Service visitDespite these visits, the issue remains unresolved.We chose Caplan's expecting the level of service and support associated with a premium appliance retailer. Instead, we have experienced ongoing inconvenience, food spoilage, concerns about potential damage to a brand new appliance, and a complete lack of ownership of the problem.I am posting this review in the hope that Caplan's management will take immediate action to escalate this matter and provide a definitive resolution. After nearly a month, we simply expect what we paid for: a fully functional refrigerator without further delays, additional service calls, or excuses.

Sam has been a pleasure to work with! He helped us get the appliances we wanted (and was very patient as we changed our minds a few times), and helped us get a great price on our custom order. The after care service at Caplans was also great, as they resolved on of our issues very quickly.

Great sales person help and delivery service. Delivery service Caplan’s organized for me was Just4U Inc. great installation service. And removal installation too.

I’ve worked with Caplan’s Appliances for several years. My sales rep, Sam Fodaro has excellent product knowledge and knows exactly what to recommend based on project and customer needs.He provides great advice and takes the time to ensure the right products are selected. Personalized service from consultation through to delivery. The showroom is beautiful, and the professional services even better.Highly recommend Caplan’s Appliances to trades, designers, and the general public for excellent experience and customer relations.