Committed to outstanding customer service for over 75 years.
Positive reviews make us happy. Negative ones help us learn what it takes to make you happy.
Committed to outstanding customer service for over 75 years.
Positive reviews make us happy.
Negative ones help us learn what it takes to make you happy.
- Pearl B.3/21/2024"A tale of two Dishwashers". Kudos to Joseph, David and his installers. After a most humiliating experience with CAS ( check out my scathing review on Yelp and Google ) we turned to a friend who recommended Caplans. The family tradition of honesty and outstanding customer service is evident with this company. Within days of ordering we received our new D/W. In fact on delivery we noticed a dent on the front panel. No problem, that appliance was returned and a few hours later our new one was installed.morelessKaty M.3/20/2024As an Interior Designer, it is so important to have a great connection with the appliance team. I have had nothing but the best service with Caplan's - my rep Matthew goes above and beyond to get me and my clients the best deal and more importantly the best service. I am excited to keep working with them on future projects!morelesskatie r.3/16/2024Caplan’s have a customer service standard that I haven’t experienced elsewhere. Our most recent purchase of an LG fridge went smoothly and I was really impressed by the diligence and support from Shaun. From the moment I first called with an enquiry to walking me through all of the fridge options, web payment tech issues, delivery updates and installation support, Shaun was really proactive and on the ball! He definitely knows his stuff and is a pleasure to work with.morelessChristine T.3/11/2024I purchased a Sub-Zero fridge and other appliances from Caplans a few years ago and regardless of the time that has passed, they have continued to offer outstanding after-care service. Matt was (and continues to be) my contact at Caplans and has consistently provided an exceptional customer experience. Recently, I had an issue with the Dairy Compartment of my fridge. He pointed me in the right direction to get some answers and my issue was solved within about 10 minutes with a solution that exceeded my expectations. Thank you Matt and Sub Zero for making my day! I highly recommend Caplans for any appliance requirement. Ask for Matt! Simply the best!morelessMike N.3/10/2024I've had a number of Appliance Projects over the last few years and have come to rely on and appreciate having Matt Herbert of Caplan's available. He is a prompt, clear communicator via phone, email or text that makes it so fast and easy to get the information needed. Questions, no problem. With his extensive experience and knowledge, its easy to get the right product with the right features fast. Price? Well, I keep coming back. Thanks to Team Caplan!morelessJulia S.3/05/2024Shaun Kwong Hing (Caplans's rep) and Stephanie Quan (Customer Support) provided incredible service going above and beyond to care about my appliance service. Shaun as a sales representative took time to follow up, reach in and ensure I was taken care long after sale. Stephanie updated me on parts, and service with them both working together to find a solution. This is customer service at its best.morelessLeah S.3/01/2024I was dealing with Caplans because of a warranty issue. Jeff and Viga were amazing! They did everything they could solve my issue after receiving little to no help from the warranty company. The products and customer support are top notch and in future, my only go to place for appliances! Thank you both so much!moreless
- Laurie M.2/29/2024Thank you, Brendon, for being so helpful when we were selecting our washer/dryer and basement fridge, as well as being very accommodating when we had to make adjustments due to space constrictions. You will be our first call when we need to replace any of our other appliances!morelessSarah M.2/28/2024Matt Hebert helped us quickly and efficiently identify our needs and select the appropriate appliances, plus arranged for delivery at a very fair price. The whole process was smooth and largely effortless on our part. We came from North York, and it was well worth the drive across the city.morelesslfarronato2/24/2024I recently purchased a compact washing machine from Caplan’s. Saverio Fodaro, my sales rep, was knowledgeable, professional and responsive. His experience with the various products helped me quickly make the right product decision for our condo. He answered all my questions and made suggestions about items I would need for a proper installation. Saverio went above and beyond during the whole process explaining things and making recommendations. He made communicating with me a priority, quickly responding by phone and e-mail. Saverio said the washer would be available in 2 weeks and approx. 2 weeks after I placed my order, I received a call asking when I would like to schedule my delivery. The delivery was scheduled based on the day I was available and the time window I provided. The delivery was subsequently executed, without a hitch on the day and time scheduled. The whole delivery process went very smoothly. I had the washing machine installed and during installation discovered that one of the old water hoses had a crack. I was very thankful that Saverio suggested I purchase new hoses with my washing machine. This saved me a lot of potential headaches. I had a very positive experience and would gladly recommend Caplan's and especially Saverio to family and friends.morelessjudy c.2/23/2024We have bought from Caplan's for years. Sam Fodoro helps guide us and helps us pick the best appliances for our needs. He is great to deal with and he is so very knowledgeable. Always pleasant and he has great ideas as well. For instance, we had to get rid of the existing backslash behind our new range in order to install the new microwave, convection oven. He suggested stainless steel as the backslash. And WOW!!! IT ALL LOOKS LIKE IT BELONGS TOGETHER. Thanks Sam!morelessWhit C.2/19/2024We have been working with Matt Hebert over the years and he has been very helpful to our family and friends when it comes to finding us the right appliances. He has given us great advice on different products and helped us to find the best products for our needs. The last product was a new Miele wall oven, it has been great. Next time we need a new appliance, we will continue to contact Matt at Caplans.morelessLiliana P.2/17/2024We had a wonderful experience-the staff is professional, welcoming and knowledgeable. Our salesperson, Anna Binetti was outstanding. We’re pleased with our washer dryer and would highly recommend shopping at Caplans, and Anna as your salesperson. Wally and Liliana PelechmorelessLee P.2/17/2024Highgate kitchens has been working with and sending clients to deal with Anna for over 20 years, from the moment you walk thru the doors at Caplans, Anna is there to greet you with her professionalism, experience and knowledge of all appliances. When your in the market for new appliances, i would highly recommend Anna 5*morelessMichelle G.2/14/2024Absolutely amazing customer service as always. My family buys all of our appliances here and will continue to do so. From the moment you walk in the doors of Caplan’s, you receive superior treatment. Sam took very good care of me when I was panicked that my washing machine broke. He ensured a quick delivery and even followed up on the delivery day to let me know the washing machine was on the way. The delivery crew were so polite and friendly. Everything was done with care and they ensured everything was set up and in working order before they left. Thank you, Caplan’s!moreless