Request for Service

Appliance Trouble? We are happy to help you!

Our knowledgeable customer service team can help you navigate through the service process whether your Caplan’s product is still covered by the manufacturers’ warranty, is under an extended protection plan or is out-of-warranty. For assistance, you may:

  • Complete the Request for Service Form below;
  • Call our Customer Service team at 416-767-1655, Monday to Friday from 8 am to 5 pm and Saturday from 9 am to 4pm.
  • Email our Customer Service team at
  • Search our directory here to quickly access a reputable appliance service provider in your area.

Note: If you are experiencing issues with a Miele appliance, please contact them directly at 905-532-2272.