Request for Service

Appliance Trouble? We are happy to help you!

Our knowledgeable customer service team can help you navigate through the service process whether your Caplan’s product is still covered by the manufacturers’ warranty, is under an extended protection plan or is out-of-warranty. For assistance, you may:

  • Complete the Request for Service Form below;
  • Call our Customer Service team at 416-767-1655, Monday to Friday from 8 am to 5 pm and Saturday from 9 am to 4pm.
  • Email our Customer Service team at customerservice@caplans.ca
  • Search our directory here to quickly access a reputable appliance service provider in your area.

Note: If you are experiencing issues with a Miele appliance, please contact them directly at 905-532-2272.

    APPLIANCE SERVICE TERMINOLOGY

     

    “In Warranty” Service

    Your appliance is still covered by the manufacturer’s warranty (most offer 1-year and some offer 2-year coverage).

    “Extended Warranty” Service

    You purchased additional warranty coverage beyond what was offered by the manufacturer. To arrange service for your appliance, please call our extended protection plan provider, Comerco Services Inc. at 1-800-393-9177.

    If your product is under one year old, you can still purchase an Extended Warranty.

    “Out of Warranty” Service

    Your appliance is no longer covered by either the manufacturer or an extended warranty program.

    “Do-It-Yourselfers”

    You wish to purchase parts to fix your appliance. We recommend contacting Reliable Parts at 1-800-533-4564 or visiting www.reliableparts.com.